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Please contact Customer Service should you need to return an order. Customers have five days upon receiving the item(s) to initiate a return. Business day means a day other than Saturday, Sunday and Public Holidays, on which banks are open for business.



IKW provides a return program on products that have been purchased from IKW that extends for up to five days from the date of product delivery subject to the terms and conditions set forth below. As used herein, the term "Purchaser" shall mean the person or entity described on the face of the applicable IKW invoice and the term "Product" shall mean the products described on the face of such invoice.


The return rights described herein do not extend beyond the original Purchaser of Products and apply only to Products that meet the requirements for issuance of a return authorization.


Notwithstanding anything herein to the contrary, IKW reserves the right, in its sole discretion, to refuse returns of Products rendered defective, in whole or in part, by causes external to the Products, including, but not limited to, catastrophes, power failure or transients, overvoltage on interface, external extremes, alteration or modification, abuse, and improper use, maintenance or application of the Products or the use of unauthorized parts or attachments in connection with the Products. Removal of any serial number or warranty labels will also void any obligations of IKW with respect to a Product.


All orders that require configuration or assembly of Products to meet customer specifications are non-cancellable and may not be returned to IKW.


IKW does not authorize any other person purporting to act on its behalf to modify or change these policies and procedures, nor to assume for it any other obligation or liability concerning the Products.


Any request for return of Products must be made within the time period specified herein. Requests received after the expiration of the time period will be rejected.


Return of Products can be applied under one of the following categories: (i) defective Product; (ii) billing or shipping discrepancies; or (iii) damaged Product. IKW will refuse delivery of any packages that do not have valid, clearly visible IKW details or that do not comply with any other requirements imposed by IKW with respect to authorized returns.


All original packaging, components, accessories, software and manuals must be included with returned Products and Products returned incomplete may be returned to Purchasers at their expense.


Defective Product returns are only for Products purchased from IKW that are inoperable at the time they are received by the Purchaser or that do not function in accordance with the specifications published.


Upon verification that the returned Product is defective, IKW may, in its sole discretion, either (i) ship Purchaser a replacement Product or (ii) provide Purchaser a credit equal to the residual value less any applicable charges or fees. IKW will make reasonable efforts to replace defective Products subject to availability.


Damaged Product returns are only for Products shipped via IKW’s carrier of choice that is damaged in transit from IKW to Purchaser (or from IKW to Purchaser’s customer in the event that IKW ships Products directly to such customer at the request of Purchaser). If a Product is delivered in damaged condition, Purchaser or Purchaser’s customer must notify IKW Customer Service and request for a return of Products within five days of receipt of such Product. Failure to notify IKW Customer Service within such time shall be deemed an acceptance of the Product. When notifying IKW Customer Service to request the return for a damaged Product, Purchaser or Purchaser’s customer should be prepared to provide IKW with information regarding the condition of the Product.

Although these policies and procedures may permit Purchaser (or Purchaser’s customer in the event that IKW ships Products directly to such customer at the request of Purchaser) to return Products claimed to be defective under certain circumstances,IKW makes no representations or warranties of any kind with respect to the Products. All Products sold or licensed by IKW are sold/licensed “as is” (with no other warranties other than those provided by the manufacturer or publisher of the Products to the Purchaser) and are subject to the terms and conditions set forth in the manufacturer’s warranty packaged with the Products and/or the publisher’s end-user license with respect to Licensed Products.

Product return information provided herein does not replace any Terms and Conditions listed, which are subject to change without prior written notice at any time, in the sole discretion of IKW. Those provisions of the Terms and Conditions pertaining to Governing Law and construction and interpretation of this statement of policy and procedures shall also apply to any related disputes.