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Privacy policy

IKW respects your concerns about privacy and values its relationship with you. This Privacy Notice (the "Notice") describes:

  • the types of information we collect from subscribers, customers, contacts, and visitors to www.ikw.com.my;
  • how we may use that information;
  • with whom we may share that information; and
  • the measures we take to protect the security of that information.

Our Notice also tells you how you may contact us to update your information, remove your name from our mailing lists, or get answers to questions you may have about our privacy practices.


You may choose to provide personal information (such as your name, address, telephone number and email address) to us. We list below the methods by which you may provide the information and the types of information you may submit.


If you communicate with our Customer Service department through the website or by post or telephone, we may ask you for information such as your email address, your location, and the type of product you subscribe to and/or purchase from us. You may also choose to provide additional personal information, for example, in the form of an attachment or by post. We will hold these details in our customer service query database and use such personal information to respond to your questions and comments. We may also use such personal information to evaluate the quality of our products and services.

Visitors may choose to register with our website in order to gain access to purchase products and other content of our publication, or use interactive functionality such as leaving comments. If you choose to register, we may ask you to provide information such as your full name, email address, and general field(s) of interest. We may use such personal information to contact you about services and/or products that we think may be of interest to you.

On our website, you may sign up to receive e-mails ("e-alerts") about products and services offered by IKW. To do so, you must register with our website, and provide us with your personal information.

We offer website visitors various features for their information and enjoyment, which we may change from time to time. We may ask you to submit certain personal information so we can provide you with these features.

We may use any personal information you provide for internal purposes, such as website administration, data analytics and compliance requirements. IKW may be required by law to disclose information you have provided. IKW may also disclose information against someone who poses a threat to IKW interests (such as customer fraud) or whose activities could bring harm to others.

IKW may make message boards, blogs, and other such user generated content facilities available to users of the website and registered users can provide content for and participate in these facilities. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal information.

Should you use such a facility and provide us with personal data (such as the name and email address) of a third party, please ensure that you have their consent before giving us their details.

We collect certain aggregated and non-personal information when you visit our website. Aggregated and non-personal information does not relate to a single, identifiable visitor. It tells us information such as how many users visited our website and which pages were accessed. By collecting this information, we learn how to best tailor the website to our visitors. We collect this information either through "cookie" technology or with "web beacons", as explained below.

Like many others, we use "cookies" on our website. Cookies are bits of text that are placed on your computer's hard drive when you visit certain websites. We use cookies to tell us, for example, whether you have visited us before or if you are a new visitor, and to help us identify site features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences.

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of our website features.

Certain pages on our website may contain "web beacons" (also known as Internet tags, pixel tags, and clear GIFs or java script equivalents). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page.

We do not sell or otherwise disclose information about our website visitors, except as described here. We may share the information you provide with affiliates of IKW (i.e. companies in our group) and our joint marketing partners. We may also share the information with service providers we have retained to perform services on our behalf. These service providers are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement agencies following an appropriate request or (iii) when we believe disclosure is necessary to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided through our website in a manner that is consistent with this Notice.

We maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the information you provide on our website. IKW uses leading security technology and procedures. When you submit personal information on www.ikw.com.my, your data is protected by Secure Socket Layer (SSL) technology certified by a digital certificate from Shinjiru Webhost Comodo SSL.

This Notice may be updated periodically and without prior notice to you to reflect changes in our online information practices. We will post a prominent notice on this site to notify you of any significant changes to our Notice and indicate at the top of the Notice when it was most recently updated.

If you have any questions or comments about this Notice, or if you would like to remove your information from our mailing list or change your preferences, please email us at cs@ikw.com.my or call +603 2242 0831 (Mondays to Fridays, 9am to 6pm).