IKW will make every effort to process and deliver your order quickly and within the stipulated time, but please note that given times are estimates and not guarantees.
Peninsular Malaysia: 3 - 7 business days
East Malaysia: 7 - 14 business days
If you are unavailable at the time of delivery, the carrier may leave a card with instructions for either redelivery or collection. All product/s will be delivered in standard packaging; any special packaging request may be subject to additional charges.
- DISCLAIMER OF WARRANTY / LIMITATION OF LIABILITY
Orders above RM70: Free Of Charges (FOC)
Orders below RM70: RM5 (Flat Rate)
RM15 for the 1st kg + RM10 for every additional kg
Customers may be required to pay additional charges for packages to clear customs. Customs clearance procedures may cause delays beyond the delivery estimates. For more information regarding your country's customs policies, please contact your local customs office.
You can track the status of your order via the carrier's delivery tracking system. Please use the tracking number in the confirmation email that will be sent to you once your order has been shipped.
In the unlikely event that an item is missing from your order, please contact our customer service.
Despite our best efforts, unforeseen circumstances may arise. IKW shall not be liable for any losses, liabilities, costs, damages, charges, or expenses resulting from delays in delivery or any other complications.